Support

We are leading provider of audiovisual solutions focused on enhancing the guest experience in the hospitality sector. We supply high-quality hospitality TVs from brands like Philips, Samsung, and LG, specifically designed for hotels, holiday parks, and care facilities. These TVs offer guests easy access to TV channels and popular streaming services like Netflix and YouTube. In addition to TV solutions, TriAV provides dynamic digital signage that enables businesses to effectively display promotions and information. They also ensure fast and reliable Wi-Fi networks, tailored channel packages, and 24/7 service and support to keep systems running smoothly. With our services, we help hotels and other establishments create a comfortable and modern experience where guests feel at home.

We are a specialized provider of cutting-edge audiovisual solutions tailored for the hospitality industry. We focus on enhancing guest experiences in environments such as hotels, vacation parks, and care facilities. Our offerings include high-quality hospitality TVs from leading brands like Philips, Samsung, and LG, designed with features like secure streaming, guest-friendly interfaces, and branding customization. TriAV also delivers dynamic digital signage solutions, enabling businesses to effectively display promotional and informational content.

Our approach is focused on customization and customer-centricity within the hospitality sector. We start with an assessment of the client’s needs and requirements, taking into account the specific demands of the location, such as a hotel, holiday park, or care facility. Based on this, we provide tailored advice on audiovisual solutions, including hospitality TVs, digital signage, or Wi-Fi networks.

Upon approval, the installation is professionally carried out by our experienced technicians, ensuring seamless implementation with minimal disruption to daily operations. We also offer staff training to ensure the systems are easy to use. After installation, TriAV provides continuous support, offering 24/7 maintenance and service through Service Level Agreements (SLAs) to guarantee optimal system performance. Our approach aims to deliver sustainable, reliable solutions that contribute to a modern and welcoming guest experience.

Maintenance for hospitality TVs depends on their usage and the specific environment in which they are installed, such as a hotel, holiday park, or care facility. Generally, these TVs are designed for intensive use and require minimal maintenance. However, it is recommended to perform periodic maintenance, such as once a year, to ensure the software remains up to date, settings are optimized, and potential issues are prevented.

In addition, TriAV offers 24/7 support and maintenance through Service Level Agreements (SLAs), ensuring any issues are resolved quickly. This guarantees that the hospitality TVs remain reliable and continue to provide a high-quality guest experience.

In the event of a malfunction, we at TriAV provide prompt and effective support to resolve the issue as quickly as possible. Through our 24/7 service and maintenance, often covered by a Service Level Agreement (SLA), our clients can contact our support team at any time. Our experienced technicians will first attempt to diagnose and resolve the issue remotely. If that is not feasible, we will dispatch an engineer to the location to address the problem on-site.

Our proactive approach minimizes the impact of disruptions on the guest experience and ensures that systems are back up and running smoothly in no time. Our goal is to provide peace of mind to our clients and guarantee the optimal performance of all audiovisual solutions.